The Tourist Protection Service (SPT) has been created to protect your consumer rights by helping you to solve any problem that may arise regarding the tourist services you contract in Peru. The SPT intercedes on behalf of tourist to obtain immediate attention from the individual or company that fails to provide optimal and timely service, or does not comply with contractual terms or advertised conditions.

How to reach the SPT?
By telephone or fax the 24 hour Hot Line: +511 421-1227.

When calling from a Peruvian city other than Lima, dial 01
first or call toll free: 0800-4-2579 (Not available by pay phone). When calling kindly give the operator your full name, explain your problem briefly, and identify the individual or company involved. This is not a recorded message service.

For further assistance, there is a team of assistants that will be able to help you by phone or in person, as required. The attention will be in Spanish or English.

How can the SPT be of help to you?

The SPT will not:

• Provide tourist information on rates or schedules.
• Handle reservations.
• Recommended specific travel agencies, accomodation, restaurants or transportation services.